In the 3rd episode of the Workforce Excellence Show, myself and my colleague, Roisín McBride speak with John Lafferty from Northridge Quality and Validation.

We talk about Quality Risk Management and the roles that both Workforce Excellence and Validation can play in reducing Quality related risks.

John says that risks to the quality of a product or service can be grouped in to four main areas. They are risks related to:

  1. a company’s suppliers
  2. a company’s processes
  3. equipment and software
  4. the workforce

Errors or deficiencies can arise in any of these four areas that can lead to problems with the company’s products or services or no compliance with regulations.

Workforce Excellence Show episode 3 bannerYou can watch the episode on our Workforce Excellence Page or listen to the podcast below.

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