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Avoid firefighting with Structured Problem Solving
All too often there is an urge to rush straight to solutions when we encounter unexpected snags or roadblocks in our business functions. Afterall, if time is money, then you could argue that you can’t afford not to make a quick intuitive decision, right? But what if the problem keeps recurring despite your efforts to […]
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Feeling ‘seen’ with employee recognition
What is Employee Recognition? Employee Recognition is any form of thanks or acknowledgment given to an employee in relation to good performances. This can be either in the form of a financial bonus such as cash, vouchers or additional holiday days, or in the form of non-financial recognition such as an acknowledgement by...
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Why quality people need a quality system
A common interview question you can expect when applying for any quality role is “Who is responsible for quality”? It may sound cliché, but the only acceptable answer is “Everyone”. A common misconception is that a designated quality department would bear this responsibility but that is a dated and rarely adopted approach in...
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Walking the walk with Gemba
What is Gemba? Within a Lean organisation the term Gemba simply refers to the space where real work takes place or value is created. Derived from the Japanese word “Gembutsu” which translates to mean “The Actual Place”, Gemba in a manufacturing context is often linked to the factory floor or production area, however Gemba...
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How a Successfully Implemented Continuous Improvement Program is vital to an OpEx Organisation.
Continuous Improvement is a pervasive attitude that allows an organisation to see beyond the present and create the future. Every organisation, regardless of size, can benefit from Continuous Improvement (CI) initiatives. A robust CI program can allow companies to identify and implement improvements on an ongoing basis...
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